1. Overview
Ward Transition & Career Planning, LLC (“Ward Transition,” “we,” “us,” or “our”) provides career transition methodology, educational resources, assessment tools, AI-assisted guidance, and related career planning services for veterans, transitioning service members, displaced workers, workforce partners, and institutional audiences.
We are committed to responsible data practices. Our goal is to collect only the information reasonably needed to provide services, respond to inquiries, support user progress, improve platform quality, and comply with applicable business, reporting, security, and legal obligations.
2. Information We Collect
Information you submit directly
- Name, email address, phone number, and message content submitted through contact or lead forms.
- Service branch, transition stage, employment goals, education background, career interests, and planning needs when voluntarily provided.
- Assessment responses, readiness indicators, pathway inputs, resume details, cover letter details, interview preparation notes, and OP-PLAN planning information submitted through Ward Transition tools.
- Appointment scheduling information, including preferred date, service type, focus area, and contact details.
- Newsletter or resource opt-in information.
Information collected automatically
- Browser type, device type, operating system, referring pages, pages visited, and general usage activity.
- IP address and technical logs used for security, spam prevention, troubleshooting, and service reliability.
- Approximate location information derived from technical data, such as region or country, where applicable.
We do not ask users to submit Social Security numbers, full financial account numbers, protected health information, or other highly sensitive data through public website forms or AI chat interfaces.
3. How We Use Information
Ward Transition may use information for the following purposes:
- To respond to inquiries, consultation requests, partnership requests, and support needs.
- To deliver assessment results, pathway recommendations, career planning resources, resume guidance, cover letter support, interview preparation, and related platform services.
- To operate the TRI assessment, Ward Transition Model™ workflows, Aria AI Companion experience, scheduling tools, and educational resources.
- To personalize guidance based on transition stage, readiness level, career goals, and user-provided context.
- To improve website content, service quality, accessibility, security, and user experience.
- To maintain business records, audit logs, consent records, transaction records, and operational documentation.
- To comply with applicable legal, tax, reporting, security, and contractual requirements.
4. TRI Assessment and Aria AI Companion
The Transition Readiness Index (TRI) and Aria AI Companion are designed to support military-to-civilian translation, career readiness, document preparation, pathway planning, and structured transition guidance.
When you use AI-assisted features, the information you provide may be processed by third-party AI service providers to generate responses. AI-generated responses are intended for career planning support and should be reviewed before being used in resumes, cover letters, applications, interviews, or employer communications.
Ward Transition may use aggregated and de-identified assessment trends to improve platform design, reporting, and program quality. We do not sell personal information.
5. Cookies, Analytics, and Website Technology
The website may use basic cookies, pixels, server logs, embedded forms, scheduling tools, or analytics features to support website functionality, understand general usage, prevent abuse, and improve the user experience.
Where third-party tools are embedded, those providers may process technical data according to their own policies. Examples may include form providers, scheduling systems, payment processors, email platforms, analytics services, or AI infrastructure providers.
6. Sharing and Third-Party Services
Ward Transition does not sell personal information. We may share or process information with service providers when reasonably necessary to operate the website and services.
- AI providers: Used to process prompts and generate AI-assisted responses.
- Form and CRM providers: Used to collect inquiries, manage follow-up, and organize contact records.
- Scheduling providers: Used to manage appointment requests and confirmations.
- Email providers: Used to send confirmations, updates, newsletters, or support responses.
- Payment processors: Used for payment processing. Ward Transition does not store full credit card numbers on its website.
- Legal or compliance parties: Used when required to comply with law, enforce terms, prevent fraud, or protect rights and safety.
7. Data Security
We use reasonable technical, administrative, and organizational safeguards designed to protect information from unauthorized access, misuse, loss, disclosure, alteration, or destruction. These safeguards may include HTTPS encryption, access controls, secure hosting practices, consent-gated workflows, limited internal access, audit logging, and secure disposal procedures.
No online service can guarantee absolute security. Users are responsible for using strong passwords where account features exist, avoiding sensitive submissions in public forms, and keeping personal account access secure.
8. Data Retention and Secure Disposal
We retain information only as long as reasonably necessary for service delivery, business continuity, user support, reporting, legal compliance, security, or recordkeeping. Retention periods may vary by data category.
| Data Category | Typical Retention | Purpose |
|---|---|---|
| Contact form submissions | Up to 24 months | Inquiry response and business continuity |
| TRI results and pathway records | Up to 36 months | Program evaluation, user support, and longitudinal improvement |
| Appointment records | Up to 36 months | Scheduling, service documentation, and operational reporting |
| Counselor session notes | Up to 60 months where applicable | Quality assurance, continuity of service, and partner requirements |
| Security logs | 30 days to 36 months depending on type | Fraud prevention, troubleshooting, and audit trail |
| Billing and transaction records | Up to 7 years | Tax, accounting, and financial recordkeeping |
| Newsletter records | Duration of subscription plus reasonable follow-up period | Email delivery and consent documentation |
When information is no longer needed, we take reasonable steps to delete, de-identify, archive, or securely dispose of it. Secure disposal may include deletion from active systems, removal from CRM records, deletion from storage repositories, destruction of exported files, or vendor-supported deletion procedures.
9. Your Privacy Rights
Depending on your location, you may have rights to request access, correction, deletion, portability, restriction, or information about how your personal information is used. California residents may have rights under the California Consumer Privacy Act and related state privacy laws.
- You may request a copy of certain personal information we maintain about you.
- You may request correction of inaccurate information.
- You may request deletion of information, subject to legal, contractual, security, or recordkeeping exceptions.
- You may opt out of newsletter or marketing communications.
- You may ask questions about our privacy practices.
To submit a privacy request, email [email protected] with the subject line “Privacy Request.” We may need to verify your identity before completing the request.
10. Children’s Privacy
Ward Transition services are intended for adults and career-transition audiences. We do not knowingly collect personal information from children under 13. If we learn that a child has submitted personal information, we will take reasonable steps to delete it.
11. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in services, legal requirements, technology, or business practices. The “Last Updated” date will be revised when material changes are made. Continued use of the website after updates means you acknowledge the updated policy.
12. Contact Information
For questions, requests, or accessibility-related privacy concerns, contact:
Ward Transition & Career Planning, LLC
Culver City, California
Email: [email protected]
Website: wardtransition.com
Privacy Commitment
Ward Transition is built around trust, dignity, and responsible use of technology. We treat user information as part of the career transition relationship, not as a commodity.